01
The shift rota
«Do we need an evening shift?»
The hour map shows the peak is 18:00–20:00. The answer is a chart rather than an opinion.
Analytics
The bot is working. But what is it earning?
“4,000 messages answered this month” tells you nothing. Vexvon's report answers different questions: which channel produced leads, which hours nobody was there, how many conversations closed without an agent, and what all of it cost.
- Everything is logged
- The report is built
- The question is answered
- The decision is made
The problem
Plenty of numbers. No answers.
Most dashboards show what is easy to measure rather than what a decision needs.
01
“How many messages” settles nothing
The message count goes up, but that shows neither that sales grew nor that the team got any relief. There is a number, and no meaning attached to it.
02
Which channel should the budget go to?
You advertise on Instagram, but most of the leads may be arriving through WhatsApp. If leads are not counted per channel, that question gets answered by guesswork every month.
03
The AI cost is a black box
The bill arrives at the end of the month and nobody knows what drove it. To manage a cost you first have to be able to see it.
Vexvon logs every event anyway — the conversation, the lead, the call, every AI request. The report turns those records into answers rather than into more numbers.
The report
Seven sections. Each one answers a question.
It is built in the background and arrives as an Excel file — nobody fills in a spreadsheet.
- 01
Overview
How much work did the bot do?
Total messages, incoming messages, replies and unique customers — plus an estimate of the agent hours saved.
- 02
Working hours
When is nobody available?
Messages arriving and answered outside working hours, weekend volume, an hour-by-hour heatmap and the busiest hour.
- 03
Channel breakdown
Which channel brings leads?
Each channel's share of messages and the number of leads it produced — the input for an ad-budget decision.
- 04
Sentiment
Are customers happy?
The share of positive, neutral and negative customer messages — a satisfaction trend you can follow month to month.
- 05
Conversations
How many did the bot close alone?
Total, closed, and fully bot-handled conversations — the real effect of the automation.
- 06
Leads
Where and when do leads arrive?
Total, successful and out-of-hours leads as a share — where the funnel leaks becomes visible here.
- 07
AI reliability
What did this cost?
Total AI calls, success rate, average latency, total tokens and cost in dollars.
Volume by hour — example
- 08
- 10
- 12
- 14
- 16
- 18
- 20
- 22
- 00
The darker bars are outside working hours. This is an illustration of the screen — your figures will come from your own account.
The method behind the saved-agent-hours figure is printed too: each bot reply is counted as roughly three minutes of agent work. A number whose method is hidden is worth nothing — least of all to a buyer who has been shown a dashboard before.
What it can do
Four jobs on the analytics side.
The report arrives, the cost is visible, every event is logged, and the data can leave. Open any of them to see what is inside.
- Seven sections
- Overview, working hours, channel breakdown, sentiment, conversations, leads and AI reliability.
- Hour-by-hour heatmap
- How much arrives at each hour of the day, and which hour is busiest.
- Automatic report to Telegram
- A daily and weekly sales report is sent to the group you nominate.
- Test conversations excluded
- Conversations run in test mode are removed from the report automatically, so the figures are not inflated.
See the records on the CRM side
Scenarios
The decisions the report changes.
All four are questions that otherwise get answered by guesswork.
02
Ad budget
«Which channel do we back this month?»
The channel breakdown counts leads, not messages. The channel with the most messages is not always the one with the most leads.
03
The board report
«Is the bot paying for itself?»
The share of fully bot-handled conversations and the agent hours saved — with the method stated.
04
Managing the cost
«Why is the AI bill up?»
The split across 17 purposes shows which operation drove it — image analysis, for instance.
The Vexvon platform
One report, every channel.
Instagram, WhatsApp, Telegram, Facebook, TikTok, your website and your phone line all write to the same report.
You do not open a separate dashboard per channel. When a customer writes on Instagram and then calls, both touches appear in the same report — which is why “what did this customer cost us?” has its answer in one place.
Demo
Let's see the report on your own numbers.
An empty report template says nothing; a month of real data says a great deal. Tell us briefly about your company — our AI Call Center agent will call you shortly and answer your questions.
- A seven-section Excel report
- Leads per channel and volume by hour
- A full breakdown of the AI cost