01
Sales enquiries
«How much is this model?»
Answers questions on price, availability and terms, collects the details of anyone interested and passes them to the sales team.
WhatsApp
Never leave a WhatsApp message unanswered.
Vexvon answers the enquiries arriving on WhatsApp, works out what the customer wants and carries the conversation through to the next step.
- Message arrives
- Reply goes out
- Details collected
- Agent if needed
The problem
When a customer writes, they expect an answer.
After hours, when the team is busy, or when ten enquiries land at once — the conversation still should not be left half-finished.
01
The question that arrives at 21:00
The message waits until the office opens. By then, the customer has written to someone else.
02
Ten enquiries at once
While an agent replies to one, the rest queue up. The ones at the back of the queue often get no answer at all.
03
The same questions, every single day
Price, address, opening hours, delivery. Most of the day goes on questions whose answer never changes.
3bn+
monthly active WhatsApp users — the app your customer already opens every day
Meta, 2025
21×
better odds of qualifying an enquiry answered within 5 minutes, compared with one left waiting 30
MIT Sloan / InsideSales study
How it works
The customer writes. Vexvon keeps the conversation going.
It answers the questions, collects the details you need, and passes the chat to your team when that is what it takes.
It answers
Whenever the customer writes, they get a first reply. Night, weekend, public holiday — it makes no difference.
It understands the question
It does more than fire off a canned reply. It works out what the customer wants and takes the answer from your products, prices and rules.
It collects the details
The name, the contact details and any other fields your business needs are written down during the conversation.
It hands over when needed
A conversation that calls for human judgement goes to your team — with a summary of the thread attached.
Vexvon is replying
- Customer
Hi, how much is the black bag?
- Vexvon
Hello! The black one is 89 AZN and it's in stock. We also have it in beige.
- Customer
How long is delivery to Baku?
- Vexvon
One working day in Baku, delivery is 5 AZN. Shall I put the order down? Could I take your name?
- Customer
Aysel
- Vexvon
Thank you, Aysel. I've noted the order — our manager will contact you to confirm.
Four steps in one conversation: answered, understood, name and order written down, confirmation left to the team.
Connecting
Carry on with the WhatsApp number you already have.
Pick the connection route that suits your business. For the customer, the number does not change.
01
Official WhatsApp Business API
For companies with a Meta Business account, high daily message volume, and a reason to message the customer first.
- The number connects through Meta's official Cloud API
- A verified business name and a high message limit
- You can open the conversation with a Meta-approved template
- No unofficial automation tools are involved — no risk of a ban
02
Your own number, by QR
For teams without a Meta Business account that want to start today.
- You scan the number on your phone with a QR code
- No paperwork to gather, no approval to wait for
- Text, voice notes and incoming images are all read
- Several messages in a row are merged into one reply
The difference is only in how you connect. Template-initiated messages exist on the official API; reading an incoming image works on a QR-connected number. The part that runs the conversation, collects the details and hands over to an agent is identical on both.
What it can do
Run a WhatsApp conversation from start to finish.
Four jobs get done: the reply, the details, the follow-through, and the hand-over when a person is needed. Open any one of them to see exactly what's inside.
- Replies to text messages
- The question is answered from a knowledge base built out of your products, prices, FAQ and documents.
- Voice notes are transcribed
- When a customer would rather talk than type, the audio becomes text and is answered the same way.
- Images are read
- On a QR-connected number, the content of an incoming photo is analysed and folded into the conversation.
- Messages in a row are merged
- When a customer writes three separate messages, one reply covers all three (on a QR-connected number).
- History is taken into account
- If the customer writes again a week later, the conversation does not start from zero.
See everything the platform can do
Scenarios
Give Vexvon the WhatsApp work that repeats.
The part whose answer never changes is automated; the part that needs a decision stays with your team.
02
Appointments and bookings
«Do you have anything tomorrow?»
Pins down what the customer wants, takes the date and contact details, and passes it to the team to confirm.
03
Orders and support
«When will my order arrive?»
Answers the recurring questions about orders and delivery, and hands over anything it does not have an answer for.
04
Lead capture
«I'd like more information»
Writes down the name, the contact details and what they were interested in during the conversation. The result reaches your team as a finished customer card.
The Vexvon platform
Customers don't only write on WhatsApp.
Connect Instagram, Facebook, TikTok, Telegram, your website and your calls to the same Vexvon account. Wherever the customer gets in touch, you run the rest of the conversation from one place.
The channel changes, the work does not: the answer comes from the same knowledge base, the details go to the same customer card, and the same team carries the conversation on.
Demo
Let's connect your WhatsApp number to Vexvon.
Let your customers keep writing. Let Vexvon take on the answering. Tell us briefly about your company — our AI Call Center agent will call you shortly and answer your questions.
- Connect by official API or by QR
- Answers drawn from your own content
- Hands over to an agent when needed