DMs answered 24/7
The bot answers from your knowledge base: price, size, stock, delivery, opening hours. Whichever language the customer writes in, the reply comes back in that language.
Instagram integration
Not a single message on Instagram left unanswered
Hundreds of “how much?” comments under a reel, DMs at two in the morning, story replies nobody got to. Vexvon handles all of it — knowing your prices, your products and your rules.
Instagram is no longer a shop window, it is a sales channel
400 mn
messages sent to business accounts on Instagram every day — Meta's own figure
24/7
answering hours: nights, weekends and public holidays make no difference
10 sec
messages arriving back to back are gathered for this long and answered once, in full
6 hours
later, a customer who went quiet gets an automatic follow-up — in the morning, never in the middle of the night
What you get
Let your Instagram account run itself
Connect it once, and every DM, comment and story reply is picked up automatically from then on.
Public reply, private price
The question under the reel gets a public answer, while anything sensitive goes by direct message. Your prices are not on display to everyone in the comments.
Understands photos, reels and voice
The customer sends a product photo, one of your stories or a voice note — the bot sees what was sent and answers accordingly.
A number becomes a lead
When a number appears in the thread it is recognised automatically, the customer is written to the CRM as a lead, and your sales manager gets a Telegram alert.
How it works
How the work actually gets done on Instagram
Four mechanisms — each one the answer to a real complaint.
Three messages in, one answer out
“Hi” · “how much is this?” · “do you have my size?” — that is how people write. A bot that answers each one separately turns the thread into a conversation with a machine. Vexvon collects the messages for a few seconds, reads them together and sends a single, complete reply.
- You set the waiting windowHow many seconds it holds before answering is yours to decide
- Voice notes don't waitAudio is transcribed and answered the moment it arrives
Prices stay out of the comments
When Vexvon prepares a reply it reads the post itself, so it knows which reel is being discussed. It then checks whether the answer is sensitive: for a price, a personal detail or order information, a short reply goes under the comment and the full answer reaches the customer by DM.
- It knows the post's contextThe reply is built around the reel it was written under
- The conversation continues in DMsThe customer moves into a private thread there and then — the lead is not lost
A photo comes in, the bot recognises the product
The customer sends a photo from your catalogue, a screenshot of your story or a reel. Vexvon reads the image, pulls out any text on it and matches it against your product catalogue. When the match is strong, the answer comes straight from that product's data: model, price, sizes.
- Reels and video are read tooFrames are extracted from the video and folded into the reply
- It knows which ad they came fromIf the customer wrote from an ad, the bot has that context
The number is caught, the lead creates itself
However the number is written inside the message — “wp0551234567”, “+994 55 …”, spaced out — it is recognised. Your own company numbers are never counted as leads. If you want, AI runs one more check: is this genuine buying interest or an unrelated message? Only qualified leads reach the sales team.
- With a summary of the conversationOpening the lead, a manager sees who wants what in one sentence
- Outside working hoursA number arriving at night is told “we'll be in touch at 09:00 tomorrow”
Actions
What we can do on Instagram
An action is work the bot carries out on your behalf; a trigger is the event that starts the scenario.
Action
Send a direct message
Write a reply into the customer's Instagram Direct inbox.
Action
Reply publicly to a comment
Answer openly under a post or a reel.
Action
Move from comment to DM
Send the sensitive part privately instead of in the comments.
Action
Read a voice note
The customer's audio is transcribed and answered.
Action
Reply with voice
The answer can go back as an audio message rather than text.
Action
Analyse photos and reels
Incoming media is read and its content folded into the reply.
Action
Run a canned-reply rule
A phrase you define gets its prepared answer immediately.
Action
Send a follow-up
A customer who went quiet is written to again six hours later.
Action
Create a lead and alert the team
When a number is found, a lead is created and the team notified.
Action
Hand the chat to an agent
When a customer asks for a person, your team is told.
Trigger
New direct message
Fires when someone writes through Instagram Direct.
Trigger
New comment
Fires as soon as a new comment appears under your post.
Trigger
Story reply
Fires when a user replies to one of your stories.
Trigger
Message from an ad
When a customer writes from an ad, that context is recognised.
Trigger
Number shared
Fires the moment a phone number appears in the thread.
Trigger
Keyword
The scenario starts when a word you define appears in a message.
Scenarios
Where it earns its keep
Three daily problems for businesses that sell through Instagram.
01
When a reel goes viral
All 500 comments get an answer: the public part in the thread, the price in DMs. Your team only works the leads that are ready.
02
Catalogue questions
“Does this model come in black?” — the bot checks stock, size and price in your catalogue instead of inventing an answer.
03
Your onboarding day
A question-and-answer base is built from your past Instagram threads, so the bot speaks in your own words from day one.
Other channels
You can connect the other platforms too
Every channel works on its own, but connect a few and all the messages collect in a single inbox.
AI Call Center
Connect your Instagram account to Vexvon
During the demo we show it on an example from your own account. Tell us briefly about your company — our AI Call Center agent will call you personally in a few moments and answer every question you have.
Our AI Call Center agent will call you · 24/7