Automatic comment replies
Only new comments are processed — old threads and reply chains create no noise.
TikTok integration
The video blows up overnight. Who answers the comments?
Success on TikTok lasts a few hours. Vexvon answers the hundreds of comments and DMs that arrive in those hours itself — while the video is still trending and the customer is still interested.
A trend has a short life, reply speed is everything
21x
higher chance of converting an enquiry answered within 5 minutes, compared with one left waiting 30
24/7
even if the video takes off at three in the morning, the comments do not go unanswered
Every video
can have its own reply rule — a campaign video and an ordinary one do not have to answer the same way
What you get
The comment flood becomes a channel you control
What the TikTok integration gives you.
AI support in DMs
When a viewer writes to your inbox, the bot answers from your own content and steers the conversation towards a sale.
Rules tied to a video
Set a ready answer for words like “link” or “price” — and, if you want, have it run only on one specific video.
A number arrives, a lead appears
The moment a number shows up in a DM it is recognised, a customer card is created and your sales team is notified.
How it works
How the work gets done on TikTok
Three mechanisms — all of them solve the same problem: volume.
The useful comment is picked out of a thousand
Vexvon takes only newly written top-level comments; reply chains and older comments are left alone. The comment text is pulled straight from TikTok, an appropriate answer is prepared and posted under the video — and the same comment is never answered twice.
- No duplicate repliesEach comment is processed once and duplicates are cut
- With the video's contextThe answer is built around the video it was written under
A campaign video gets its own answer
An ordinary video needs one answer; a discount video needs a completely different one. You tie the rule to a specific video: everyone who writes “price” under that video gets the text you wrote, while on every other video the bot answers as usual.
- No exact wording requiredThe right rule is found even when the customer phrases it differently
- Comment and DM togetherOne rule can post a public reply and send a private message
In DMs, the conversation moves towards a sale
Messages written back to back are gathered into a single reply — the bot answers once, in full, instead of three times. When you write from the panel, the bot steps aside automatically and stays out of the conversation.
- When an agent types, the bot goes quietA message you write by hand is recognised as a staff message
- Voice is understood tooVoice messages are transcribed and answered
Actions
What we can do on TikTok
An action is work the bot carries out on your behalf; a trigger is the event that starts the scenario.
Action
Reply to a comment
Answer openly under the video, right in the thread.
Action
Send a direct message
Message a user through TikTok Direct.
Action
Run a canned-reply rule
A phrase you define gets the answer you wrote in advance.
Action
Tie a rule to a video
Have the rule fire only on the video you choose.
Action
Read a voice message
Audio arriving in Direct is transcribed and answered.
Action
Create a lead
A customer card opens when a number is found in the thread.
Action
Hand the chat to an agent
Move the conversation onto a live agent.
Trigger
New comment
Fires as soon as a new top-level comment appears under your video.
Trigger
New direct message
Fires when a user writes through TikTok Direct.
Trigger
Keyword
When a word you define appears in a comment or a message.
Trigger
Number shared
A lead is created the moment a phone number appears in the thread.
Scenarios
Where it earns its keep
Three everyday situations for businesses selling through TikTok.
01
When a video explodes
Every one of the thousands of comments gets an answer — your team only looks at the conversations that continue in DMs.
02
Tracking a campaign
Which video brought how many enquiries and how many numbers is visible in a single panel.
03
From comment to conversation
An interested viewer is not left with a public reply — the chat continues in Direct and the number is captured.
Other channels
You can connect the other platforms too
Every channel works on its own, but connect a few and all the messages collect in a single inbox.
AI Call Center
Connect your TikTok account
During the demo we show it on examples from your own videos. Tell us briefly about your company — our AI Call Center agent will call you personally in a few moments and answer every question you have.
Our AI Call Center agent will call you · 24/7