AI replies in Messenger
Every incoming message is answered from your knowledge base. Messages written back to back are gathered up and answered once, in full.
Facebook integration
You pay for the ad. Who answers the questions under it?
Dozens of “how much is it?” comments pile up under your Facebook ad while messages land in the Messenger inbox. Vexvon picks up both — so your ad budget is not lost in comments nobody answered.
The company that answers is the company that sells
78%
of customers buy from whoever replies first — even when the question is identical
75%
of consumers would rather talk to a brand in a private messaging channel
24/7
Messenger and comment replies do not depend on your opening hours
What you get
Let your page answer for itself
What the Facebook integration gives you.
Private replies
The answer to a sensitive question goes straight to Messenger rather than under the comment. A short public reply stays in the thread.
A filtered comment feed
Only genuinely new comments are processed; likes, edits and deletions create no noise.
Voice notes, understood
When a customer sends audio, the message is transcribed, the question is understood and an answer goes back.
A number arrives, a lead appears
The moment a number shows up in a Messenger thread it is recognised, a customer card opens and your sales team is notified.
How it works
How the work gets done on Facebook
Three mechanisms — each one protects your ad budget.
From a comment to a private message
When the answer is sensitive — a price, a personal detail, order information — Vexvon does not write it under the comment. The full answer is sent to the customer through Messenger, and a short public reply stays in the thread. If the private message cannot be delivered, the answer is posted publicly instead — the customer is never left without one.
- Prices stay out of the openNeither competitors nor other customers see your price in the thread
- The conversation carries onWhoever left the comment becomes your customer in Messenger
No endless loops
The page's own replies are filtered out automatically — the bot never answers itself. In the same way, when an agent writes from the panel or straight from Facebook, that is recognised as a staff message and the bot stays out of the conversation.
- When an agent types, the bot goes quietIt never sends a message on top of a hand-written reply
- Nothing is processed twiceEven if the same notification arrives twice, only one answer goes out
The connection looks after itself
Facebook access tokens expire — and it usually surfaces on your busiest day. Vexvon refreshes them overnight, before they run out. Nothing is required from you and the flow of messages is never interrupted.
- Refreshed automaticallyThe connection renews itself during the night
- Several pages at onceOne account can run more than one Facebook page
Actions
What we can do on Facebook
An action is work the bot carries out on your behalf; a trigger is the event that starts the scenario.
Action
Send a Messenger message
Reply to a customer from your page's Messenger inbox.
Action
Reply to a comment
Answer openly under a post on your page.
Action
Send a private reply
A direct Messenger message goes to whoever left the comment.
Action
Read a voice note
Incoming audio is transcribed and answered.
Action
Pull the customer profile
The name and profile picture are fetched, so the chat is personal.
Action
Create a lead and alert the team
When a number is found, a customer card opens and the team is told.
Action
Hand the chat to an agent
Move the conversation onto a live agent.
Trigger
New Messenger message
Fires when someone messages your page.
Trigger
New comment
Fires as soon as a new comment appears under one of your posts.
Trigger
Number shared
A lead is created the moment a phone number appears in the thread.
Trigger
Human agent requested
When a customer asks for a live agent, the team is notified.
Scenarios
Where it earns its keep
The situations where the Facebook integration pays off most day to day.
01
Questions under an ad
Comments piling up mid-campaign get answered, and anyone interested is moved into Messenger.
02
Messages in a row
A customer writes three separate messages — the bot reads them together and answers once, not three times.
03
Page support
Every message in the Messenger inbox gets an answer, and your team only looks at the hard cases.
Other channels
You can connect the other platforms too
Every channel works on its own, but connect a few and all the messages collect in a single inbox.
AI Call Center
Connect your Facebook page
During the demo we show it on an example from your own page. Tell us briefly about your company — our AI Call Center agent will call you personally in a few moments and answer every question you have.
Our AI Call Center agent will call you · 24/7