AI answers your customers
Your Telegram bot answers from the same knowledge base as every other channel — prices, services, terms, opening hours.
Telegram integration
Telegram is both your customer channel and the CRM in your pocket
On one side, a customer messages your bot and AI answers. On the other, your sales manager claims the lead, logs the call result and sets a reminder — all inside Telegram, without ever putting the phone down.
A manager's job starts and ends inside the phone
1 min
is how often reminders are checked — a lead that comes due reaches its manager immediately
24/7
the customer bot keeps answering and the alerts never stop
One database
everything you do in Telegram is written to the CRM in your panel the second you do it
What you get
Two jobs, one integration
The customer side and the team side live inside the same system.
Lead alerts, claimed in one tap
The moment a lead arrives, a message goes to the group. The manager taps “Start” and the lead is assigned to them.
Reminders
“In 2 hours”, “tomorrow”, “in a week” — or a date of your own. When it falls due, the manager gets a direct message.
Reports that send themselves
Daily and weekly sales reports post to the group you choose. Nobody has to prepare them.
How it works
How it works
The customer side first, then the team side.
The customer messages your bot
You add the bot token and the channel is connected. From then on, questions arriving through Telegram are answered by the same AI engine as every other channel: same knowledge base, same tone, same rules. The conversation lands in your unified inbox, right beside the Instagram and WhatsApp threads.
- One knowledge baseTrain it once and it works on every channel
- Unified inboxTelegram threads sit in the same list as the rest
A lead arrives, the manager taps a button
As soon as the customer leaves a number, a lead is created and the sales group is notified: who it is, which channel they came from, what they want. The manager taps “Start” — the lead is assigned to them and its status changes. After the call they pick “Spoke”, “No answer” or “Later”, and mark the stage as “Meeting”, “Proposal” or “Closed”.
- You always know who took itEvery lead keeps its owner and its full history
- Notes on the moveThe manager types one in a direct message and it sticks to the lead
This is not a separate tool — it is your CRM
Every button in Telegram writes to the same database as the panel. A manager changes a lead's status on the road and the director in the office sees it on the customer card that same second. No second system, no second database, nothing to keep in sync.
- One customer historyCalls, messages and notes on a single timeline
- Transparency for managersDaily and weekly reports reach the group automatically
Actions
What we can do in Telegram
An action is work the system carries out; a trigger is the event that sets it off.
Action
Send a customer a message
Send a text message to a single user or to a group.
Action
Send a button menu
Steer the conversation with ready-made choice buttons.
Action
Send a lead alert
The sales group is notified whenever a new lead comes in.
Action
Assign a lead to a manager
The “Start” button puts the lead on whoever pressed it.
Action
Log the call result
Spoke · No answer · Later — recorded in a single tap.
Action
Set a reminder
In hours, days or weeks — or on a date you choose yourself.
Action
Add a note
Whatever the manager writes lands on the customer card.
Action
Send a report
Daily and weekly sales reports are posted to the group.
Trigger
New message
Fires the moment a user writes to the bot.
Trigger
New lead
An alert goes out as soon as a number is captured on any channel.
Trigger
Reminder due
When the set time arrives, the manager gets a message.
Trigger
Human agent requested
When a customer asks for a live agent, the team is told.
Scenarios
Where it earns its keep
The situations where the Telegram integration pays off most in day-to-day work.
01
The manager on the move
The lead alert arrives, the manager taps the button, makes the call and logs the result right there.
02
Nothing slips through
A customer who says “call me later” is tied to a reminder — when the time comes, the manager is the one who gets told.
03
The director's morning report
How many leads came in, how many were worked, who closed what — the report reaches the group on its own every day.
Other channels
You can connect the other platforms too
Every channel works on its own, but connect a few and all the messages collect in a single inbox.
AI Call Center
Connect Telegram to your team
In the demo we show a lead landing in Telegram, live. Tell us briefly about your company — our AI Call Center agent will call you personally in a few moments and answer every question you have.
Our AI Call Center agent will call you · 24/7