This is not an IT project. It is four steps.
No servers to set up, no developer needed. You hand over the content you already have — your site, your catalogue, your FAQ — and we do the rest.
Four steps, one team
At every step, who does what is agreed in advance.
- 01Getting to know youWe work out together where your customer enquiries come from, which questions repeat, and where automation will pay off most.
- 02ConnectingChannels are connected, the inbox is set up, and lead alerts and trigger rules are prepared. You change neither your number nor your accounts.
- 03Training and pilotThe knowledge base is built from your content and the bot is checked in test conversations. During the pilot we read the answers together and refine them.
- 04ExpandingWe look at the results: which channel brings what, which questions still reach an agent. New channels and scripts are added.
Things you already have
No new documents to write — the material you already have is enough.
You provide
- Your website address — the pages are read automatically
- Your product or service list (Excel, CSV, catalogue)
- Your frequently asked questions and prepared answers
- Your prices, delivery and payment rules
- Your opening hours and contact details
- One-off permission on your channel accounts
We do
- Connecting and verifying the channels technically
- Building and structuring the knowledge base
- Writing the bot's tone and its scripts
- Setting up lead alerts and the CRM flow
- Reading the pilot conversations and making corrections
- Support after going live
How the bot starts speaking in your words
The fastest route is your website: we take the address, the pages are read automatically and the text becomes a knowledge base. On top of that we add your PDF documents and your product catalogue — with size, colour, stock and price variants included.
If you sell through Instagram there is one more route: a question-and-answer set is built from your past threads. The bot learns how you have answered your customers before — nothing has to be written from scratch.
When your content changes, the knowledge base updates with it. You upload a new price list and the bot quotes the new price from that moment on.
Let's take the first step
The first meeting is free and commits you to nothing.